Cancellations

Cancellations can be done at any time, as long as the company is notified in writing (via email or WhatsApp). The customer will receive a refund based on the following cancellation policy:

• Cancellations requested 7 days or more before the activity date, the customer will receive a full refund of the amount paid.
• Cancellations requested between 4 and 6 days before the activity date, the customer will receive a refund of 50% of the amount paid.
• Cancellations requested up to 72 hours before the activity date, the customer will not receive a refund.

Rescheduling Requests

Requests to change or reschedule a booking are subject to the same conditions as cancellations.

• Rescheduling requests made 7 days or more before the activity date may be accommodated, subject to availability.
• Requests to change or reschedule a booking made less than 7 days before the activity date will be considered a cancellation of the original booking and a new booking will be required.
• Any refund associated with the original booking will be calculated according to the cancellation policy above.

No-Shows

No-shows resulting from cancelled or delayed flights or cruise ships will be eligible for a refund in accordance with our cancellation policy.

• Recommended Hiking Gear: Light and comfortable hiking boots (preferably waterproof), waterproof windbreaker, water, light snack and camera.
• Difficulty Level: Variable. There are options from easy, medium to hard.
• The hikings are made with a maximum of 7 people/guide. If you are a larger group, check availability before booking.
• All hicking activities include pick-up and drop-off at the accommodation, with the exception of the Entre Montes – Monte da Guia trail, in which the meeting point is the Azores Experiences Base.
• Pick-up and drop-off at accommodation is included in the price when accommodation is in Horta. When the accommodation is not in Horta, an extra supplement will be applied.
• The price of hiking tours does not include snacks.
• Snacks are avilable only upon request, which must be made at least 72 hours before the activity.
• When requested, the snack will cost an additional €10 per person (per pax).
• The snack package includes: 2 sandwiches, chocolate, water, juice, and fruit.
• Dietary requirements can be accomodated upon request, provided they are communicated no later than 72 hours before the activity.
• The trip is conditioned by weather conditions. If it is not possible to make the trip, the amount paid will be refunded or a voucher will be issued to reschedule the trip.
• In case of no-show, the full amount will be charged.