FAQS

Our experience in dealing with visitors and customers, aloows us to have a pretty good idea of the doubts, questions and even fears more common among participants. So, we decided to gather them on this list.

If you can´t find na answer to your question, please get in touch with us!

Whale and Dolphin Watching

The answer depends on the kind or specie of whale you wish to see. Spermwhales reamain around the Azores the year round. On the other hand, baleen whales (Blue, Fin, Sei, Humpback) start being sighted from March onwards. So, you should plan your trip from the beggining of April.

There is no best time. But if possible, in order to have more chances, you should book your trip for the morning period.

We work with lookouts on land, and they let us know previously if they saw any animlas or not.

No, whales move, not always in predictable way. Once again, the lookouts stand out.

Almost never happens! But, if that is the case, and if i tis not possible to reschedule, all Money paid is given back.

The law requires companies to have a lookout or another method to find the animals. In our case, we employ Martins  and use a Hydrophone. Alongside other companies that employ lookouts full-time, the information ends up being shared. There are, however, still a one or two companies that do not employ (and never have!) lookouts officially, prefering to pay the ones already hired, unofficially. Something to look for when choosing who to go out with!

Depends on the weather conditions, but we provide waterproof jacket and trousers.

You can and you should! 😀 However, you should use waterproof protection; during the trip, you can store your kit inside the seat as well as your other belongings.

The type of boat we use is the safest there is. If you look, Portuguese Coast Guard services (ISN), the portuguese Navy use these boats to provide search and rescue services. And it is not totally uncomfortable… The length of the boat and the power of the engine provide na unexpected Comfort.

It depends on the child. The trip lasts up to 4 hours, which means you must be patient. Our experience tells us its ok, but the decision has to bemade by the parents.

You can, but you should always inform the skipper or a member of the crew at the time of your booking. If its the case, we can advise the choice of another tyoe of vessel.

Congratulations! You can, but we advise against. In our opinion, it is preferable not to run any risks, and not take part on this trip. If you still wish to do it, we will gladly try to find you another type of vessel.

50 metres. The law is clear, no room for interpretation.

They may approach us, but normally, only the young individuals do so. Whenever possible, it´s our job to manouvre our boat to keep the distance. When not possible, we should stay still, motionless, we should be as carefula and attentive as possible.

It lasts between 3 and 4 hours.

No, there isn´t. You should be ready for it before boarding.

We collect data on every whale and dolphin watching trip, and we have database files where it is stored for further analisys. Also, we use a platform developed by the University of the Azores, called MONICET (LINK). Our data can bem ade publico n request, but we give priority to the young marine-biologists that have worked with us along these years, so they can use the data for any publication, study or thesis.

Snorkeling with Dolphins

It is safe, assuming we take all the precautions necessary. That means, not chase the animals, not change or alter their behavior and making sure the participants follow the skipper´s intructions and obey his/her voice of command.

No, it is not possible. Not knowing how to swim, means you would need to go in the water with a lifejacket, which keeps your head out of the water. This defeats the purpose of seeing the animals beneath the surface. It is not recommended to try.

You can, but you should practicea little beforehand. If you come to our Base, we will gladly lend you some kit you can practice with. We only allow the use of fins by those who have previous experience.

They are wild animals, they will hardly stay still. Sometimes they are curious and get close to the swimmers, in others, they go on their way.

No, i tis strictly forbidden.

No, i tis also forbidden.

If they wanted to, they could. But they are too inteligente to do so.

Normally, the trip lasts between 2 and 3 hours, after we depart from the Marina.