Cancellations can be done at any time, as long as the company is notified in writing (via email or WhatsApp). The customer will receive a refund based on the following cancellation policy:

• Cancellations requested 7 days or more before the activity date, the customer will receive a full refund of the amount paid.
• Cancellations requested between 4 and 6 days before the activity date, the customer will receive a refund of 50% of the amount paid.
• Cancellations requested up to 72 hours before the activity date, the customer will not receive a refund.

No-shows resulting from canceled or delayed flights will be eligible for a refund in accordance with our cancellation policy.

• Recommended Hiking Gear: Light and comfortable hiking boots (preferably waterproof), waterproof windbreaker, water, light snack and camera.
• Difficulty Level: Variable. There are options from easy, medium to hard.
• The hikings are made with a maximum of 8 people/guide. If you are a larger group, check availability before booking.
• All hicking activities include pick-up and drop-off at the accommodation, with the exception of the Entre Montes – Monte da Guia trail, in which the meeting point is the Azores Experiences Base.
• Pick-up and drop-off at accommodation is included in the price when accommodation is in Horta. When the accommodation is not in Horta, an extra supplement will be applied per trip.
• The full day hikings include a snack consisting of: 2 sandwiches, chocolate, water, juice and fruit.
• For children up to 5 years old, a fee of €5 will be charged for the snack on the full day hikings.
• Dietary needs on request within a maximum of 72 hours before the tour.
• The trip is conditioned by weather conditions. If it is not possible to make the trip, the amount paid will be refunded or a voucher will be issued to reschedule the trip.
• In case of no-show, the full amount will be charged.